Privacy Policy
Privacy & Data Protection
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or make a booking request through our website thegladesoftanzaniasafaris.com. We respect your privacy and are committed to protecting your personal data. By using our website and providing your personal information, you consent to the practices described in this policy.
1. Who We Are
The Glades of Tanzania Safaris Ltd
A registered travel company in Tanzania, based in Arusha. We organize safaris, trekking and travel services.
The Glades of Tanzania Europe
A support and payment facilitator for European clients, helping with enquiries, email communication and payment processing. This entity also appears as a contact point on the website for increased trust.
2. How We Collect Personal Data
We collect personal information that you voluntarily provide when you:
- Fill out an inquiry or booking form on the website
- Contact us by email or WhatsApp
- Make a booking, payment or registration
- Subscribe to newsletters or marketing communications
Typical information collected may include:
- Full name
- Email address
- Phone number
- Country of residence
- Travel preferences
- Passport details (when required for bookings)
- Any additional travel information you choose to provide
3. Why We Collect Your Data
We collect personal data for the following purposes:
Booking & Travel Services
To create travel proposals, confirm reservations, issue documents and communicate travel arrangements.
Customer Communication
To respond to enquiries, emails and WhatsApp messages, provide updates, and deliver customer service.
Payments
To process payments, verify transactions and send receipts.
Legal & Safety Requirements
To comply with travel regulations, park entry requirements, visa processes and emergency contact procedures.
4. How We Use Your Information
We use your personal information to:
- Respond to inquiries and requests
- Prepare and send travel proposals and quotations
- Communicate travel confirmations and updates
- Process payments (including via PayPal, credit card and Apple Pay)
- Provide customer support
We will not use your information for purposes other than those for which it was collected, unless we have your consent or are required by law.
5. Sharing Your Information
We may share your personal information with:
Service Providers & Partners
- Accommodation providers
- Transportation companies
- Activity operators
- Park authorities
- VISA or entry service partners
These parties may need information to fulfill travel services and are bound by confidentiality.
We do not sell, trade or rent your personal information to third parties for marketing purposes.
6. Payment Information
Payment details submitted via PayPal, credit card or Apple Pay are handled securely by the payment provider and are not stored on our servers.
We never store full credit card numbers or payment credentials.
Only necessary payment receipts and verification details are kept for booking validation and record keeping.
7. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorized access, loss or misuse.
However, no online transmission or method of storage is 100% secure, so we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications
- Request a copy of your data in a portable format
To exercise your rights, please contact us using the details below.
9. Marketing & Communications
If you subscribe to newsletters or promotions, we may send you messages about special offers, travel ideas or updates.
You can opt out at any time by replying “unsubscribe”, using the opt-out link, or contacting us directly.
10. Cookies & Tracking
Our website may use cookies or similar technologies to improve functionality and performance.
Cookies help:
- Remember your preferences
- Analyze site usage
- Improve user experience
You can manage or disable cookies via your browser settings, but some features of the website may not work as intended without cookies.
11. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children without consent from a parent or guardian.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When changes are significant, we will notify you via the website or email.
The last update of this policy is posted at the top of the page.
13. Contact Us
If you have questions about this policy or want to exercise your rights, contact:
Email: info@thegladesoftanzaniasafaris.com
Website: thegladesoftanzaniasafaris.com
Address (Tanzania): P.O. Box 10400, Arusha, United Republic of Tanzania
For European support and enquiries:
Contact Person (Netherlands): Quincy Speelman
